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We recently moved our domain to BigCommerce. Previously, the website was doing well SEO wise, but things unfortunately took a nosedive after about a month.

When you sign-up with BigCommerce, they assign you a TEMPORARY URL that mirrors your actual domain (they call it a TEMP URL, even though there is nothing temporary about it).

Case in point, we have found that some pages from the TEMPORARY SITE have been indexed, and we suspect our rankings have lowered as a result of duplicate content.

Would Google really penalize us for one mirror site? Unfortunately, we have no control over that TEMP URL, according to BigCommerce. When asking them if they can 301 direct it to our domain, or shut it down, they say that is not an option. Blocking the TEMP URL via robots.txt is not an option since the two sites are mirrored.

I’m hoping that someone might have an alternative idea on what I can do to get the TEMP URLs removed from Google’s index (if that is even possible).

Thank you.